Privacy Policy

C&A Foundation, Grafenauweg 10, 6300 Zug, Switzerland, reserves the right to vary or amend this Privacy Policy Statement at any time. The most recent version of the Privacy Policy Statement will govern our use of your information and will always be available on this Platform. By continuing to access or use this Platform after any changes become effective, you agree to accept the revised Privacy Policy. Please visit this Privacy Policy Statement on a regular basis to ensure that you have read the latest version. This Privacy Policy Statement was updated the last time on the date indicated at the end of the statement.

C&A Foundation is committed to protecting your privacy. This Privacy Policy concerns the entire online collection of personal data on this Platform over the World Wide Web and describes how your personal data is collected and used and how C&A Foundation fulfills its obligations under applicable data protection law.

The headings used for each of the paragraphs of this Privacy Policy Statement do not affect its interpretation. “You” means a user of this Platform. “We” means C&A Foundation. “User data” or “data” means personal data that has been collected from users through various functionalities of this Platform or by the use of an e-mail address given on this Platform. “Personal data” means information relating to an identified or identifiable person.

Additional local information

C&A Foundation is a private foundation, affiliated with the global clothing retailer C&A and existing under the laws of Switzerland. Please note that in addition to this Privacy Policy, this Platform may include legal data protection information specific to one or several countries.

How is your data collected?

We may collect personal data from you over this Platform in the following ways:

  • You provide personal information to us, in particular your contact data like name and e-mail address, by using the various functionalities of this Platform (e.g. payment functionality, personalization functionality, comment or chat functionalities, if available) or by sending information/questions to a C&A Foundation e-mail address given on this Platform. In those constellations you will be informed what data must be mandatorily provided and what data is optional. In connection with certain specific functionalities, such as the personalization functionality, you will receive further information about data collection and processing. With regard to certain functionalities you are, in addition, offered different data-related options (for example the anonymous or personalized display of your contribution on the website).
  • You provide additional personal information to us which we may request from you from time to time following on from any contact you have made with us through this Platform. Such information may be mandatory or optional for the provision of services on this Platform as indicated in any particular case. In no event, however, are you requested to provide confidential or sensitive personal data about you or other persons. Please avoid sending us such types of data.
  • If you access this Platform or use services available via this Platform, your connection data, such as the IP-address of the accessing computer, the access date and time, to country from where the website is accessed, the operating system and browser of your computer, will automatically be collected by our servers and/or through cookies that may be placed in your computer (see below). Our servers will store your IP address in log files by which your computer can be identified as well as certain other connection data (e.g. time and amount of transferred data, product and release information from your Internet browser) as long as and to the extent needed in order to provide the respective telemedia services. Apart from the IP address the data mentioned above will generally not be linked to specific individuals and also not collected and combined with other personal data.

Use of cookies

C&A Foundation uses tracking technology such as cookies to gather connection data and to understand how users use this Platform. A cookie is an element of data that a website can send to your computer’s browser so that this computer will be recognized by the site on the user’s return. Cookies allow the web server to recognize your computer on connection to this Platform, which in turn allows the server to make downloading of pages faster than on first viewing. Also cookies may be used to establish statistics about the use of this Platform by gathering and analyzing various data (e.g. most visited pages, time spent by users on visited pages, etc.). Cookies will not be used to monitor visits of a particular individual. Cookies placed on your computer will not be kept longer than necessary for the purposes indicated. It is possible to set the browser on your computer to notify you when a cookie is being recorded on your computer’s hard drive. It is generally also possible to set the browser to prevent cookies from being recorded on your computer. For the optimal use of this Platform, however, we recommend that you do not block the recording of cookies on your computer. The procedure for refusal of cookies may differ depending on the software product. You may check with your software helpdesk or software supplier if you wish to refuse cookies. If you choose not to receive cookies, you may not be able to use certain functionalities or pages of this Platform.

Tracking Tools

We use the Google Analytics web analytics service to ensure a customer-oriented design and the continuous improvement of our Platform. We will create pseudonymous user profiles and small text files ("cookies") stored on your computer for this purpose. The information about your use of the Platform generated by the cookie, such as: browser type/version; operating system used; referrer URL (the previously visited website);host name of the accessing computer (IP address); time of server inquiry; and device is forwarded to and stored on servers of Google Inc., USA. IP anonymization has been activated on this Platform so that Google shortens user IP addresses within the European Union Member States or other Signatory States of the Agreement on the European Economic Area before the information is transmitted. Your anonymous IP address is not merged with other data of Google. Only in exceptional cases, the full IP address is transmitted to a Google server in the US and shortened there. In such cases, we ensure by contractual guarantees that Google Inc. complies with an adequate level of data protection.

Google shall use this information on behalf of us to evaluate the usage of the Platform by users, create reports about the website activities and provide us with further services associated with the Platform usage and the internet usage. According to Google Inc., the IP address will never be associated with other user data. According to Google Inc. the IP addresses are anonymized in order to prevent any allocation (IP masking).

Users can prevent the installation of cookies by configuring their browser software accordingly. However, this may fully or partially disable certain functions of this website.

For more information about the web analytics service used, please visit the Google Analytics website. The following link offers guidance on how to prevent the use of your data by the web analytics service:

For the sake of completeness, we point out that US laws provide for supervision measures of US authorities in the US, that allow the general storage of all personal data transferred from the European Union and other countries, including Switzerland, to the USA. This may happen without differentiation, limitation or exception based on the objective pursued, and without any objective criteria which would allow to restrict the access of US-authorities to personal data and their subsequent use to specific, strictly limited purposes, which may justify the access to this information. We also point out that in the US, there are no remedies for those affected that would allow access to personal data, particularly to rectify or erase personal data. Also, there is no effective judicial protection against general access rights of US Agencies at present. We explicitly remind those persons concerned of this legal and factual situation in order to allow an appropriate decision for a consent regarding the use of personal data.

How is your data used?

The user data collected over this Platform is processed for the following purposes:

  • We will use your connection data to ensure continued system security and stability, for internal statistical purposes and to manage and improve the usability of this Platform by means of particular software (see tracking tools, e.g. Google Analytics) or cookies (see use of cookies).
  • We will use your contact data to answer any queries you have about this Platform, to provide any services requested by you, such as sending you a donation confirmation, and to notify you of any changes to this Platform.
  • Of course, we will also use the data actively provided by you, such as your contact and payment data, in order to execute and process your donation.
  • We will include your data that you provide through the functionality of this Platform or otherwise in anonymous reports, statistics, surveys and pools. However, these types of information will not enable readers to identify individuals or individual businesses. Your data is made available on this Platform in anonymous form, unless you have expressly agreed otherwise.
  • If you expressly consent on the Platform to receive in the future information about the campaign you donated for, about C&A Foundation or about Save the Children, your email address will be used for that purpose. You can withdraw your consent at any time by sending an e-mail to the contact address indicated in the section “contact” below. We are entitled to contract third parties for the technical handling of such e-mail communication and to forward your data for this purpose (see next section).
  • We are entitled to display statements provided by you about us, donation projects, the Platform, etc. Unless we obtain your express consent, such statements are, however, displayed in anonymous form.

Data disclosure to third parties

We will not disclose your personal data to third parties, except for the following: (1) disclosure of data if legally required or ordered by an authority or a court; (2) disclosure of data to external service providers who support C&A Foundation in the area of data processing or otherwise, in particular, in connection with the donation processing (RaiseNow) and the processing of payments; (3) disclosure of data to third parties in corporate reorganization, disposals or acquisitions; (4) disclosure of data to third parties if necessary to protect the interests of C&A Foundation or other users.

We disclose your credit card information to your credit card acquirer and issuer in order to provide credit card payment options for your donation on the Platform. If you choose to pay with credit card, you will be asked to enter mandatory information. Regarding the processing of your credit card information by those third parties, please also check the terms and conditions and data privacy statements of your credit card issuer. The same applies if you disclose information regarding other payment methods chosen by you for donating.

If we disclose personal data to external service providers we will ensure that those third parties apply the same data protection level as we are obliged to. We will, in particular, ensure that the external service providers will process your personal data in the same way and for the same purpose as we would be permitted to do.

Data storage and transfer outside your country

Any data you send over the Internet to this Platform is stored and processed in the United Kingdom and in Switzerland, as this Platform is operated on a Software-as-a-Service Platform of RaiseNow (, a provider of online fundraising tools and solutions with principal place of business in Zurich, Switzerland, and is processed according to applicable data protection and privacy laws. Some data will also be stored on servers of C&A Foundation.

Accordingly, your personal data may be processed in locations outside the country in which you are using this Platform (the “User Country”). C&A Foundation will ensure (by entering into a written agreement or otherwise) that your personal data will be processed in countries that are deemed to provide an adequate level of data protection according to the European Commission and/or the Swiss Data Protection and Information Officer and in accordance with applicable data protection and privacy laws.

Storage of e-mails

All incoming and outgoing e-mail messages are automatically stored for the purpose of preserving the evidential weight of e-mails. The e-mails are protected by legal, technical and C&A Foundation measures and are processed according to applicable data protection and privacy laws. They may only be accessed in justified cases in accordance with applicable laws and regulations (e.g. court order, suspicion of criminal conduct, breach of regulatory obligations, material breach of employment contract). If you do not wish the retention of private e-mails by C&A Foundation, we strongly advise you not to send private, non-business related e-mails to C&A Foundation e-mail accounts.

Information security and confidentiality

C&A Foundation applies and ensures that service providers apply technical and C&A Foundation security measures that are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing.

The accessing and entering of information on this Platform by users take place over the Internet. This data transfer takes place in an encrypted form (HTTPS). C&A Foundation shall not be liable for any damage caused by a data transfer.

You may communicate with us by e-mail. E-mail messages sent over the Internet are neither confidential nor secure. They may be viewed by third parties, lost, intercepted or altered. E-mails may be transferred across national borders, even if both sender and recipient are located in the same country. C&A Foundation or any company of the COFRA group will not be liable for any damages suffered in connection with the use of e-mails or any other electronic messaging system when communicating with us.

For how long is your data retained?

C&A Foundation retains the personal information collected over this Platform for as long as required by the purpose of the data collection and processing or permitted by law and regulations.

Protection of children

C&A Foundation does not wish to collect over this Platform personal data from individuals under the age of 18. Individuals under the age of 18 are requested to receive permission from their parent or legal guardian before providing any personal data to C&A Foundation on this Platform.

Links to External Websites

From this Platform you are able to obtain access to websites operated by third parties (“External Websites”). This Privacy Policy does not apply to External Websites. External Websites are not monitored or maintained by C&A Foundation. We are not responsible for the privacy policies of any External Websites (see Terms of Use). Please read the privacy policy of each External Website prior to accessing or sending personal data to the site.

How to access your data

You are entitled to ask for a copy of your personal data which has been collected online and stored on this Platform. You may also ask to have your data rectified or deleted as required by applicable data protection and privacy laws. For more information please contact us by email:

C&A Foundation as data controller

C&A Foundation is responsible as data controller for the processing of your personal data on this Platform under Swiss data protection law to the extent applicable.


If you have any questions relating to the processing of your data or this Privacy Policy, please email

Latest update: May 6, 2016